Welfare Programme Manager - £28,000 - 32,000 (dependent on experience)
Full Time - 12 Month Contract
PLEASE APPLY WITH A CV & COVER LETTER - CLOSING DATE 6TH NOVEMBER 2020
MAIN SUMMARY OF ROLE:
By working collaboratively with communities, The Royal Naval Association aim to bring veterans together, including working age veterans, and provide sustainable welfare programmes to create social interaction, combat loneliness and enable stronger and more resilient communities.
The role is responsible for the development and delivery of welfare services that support Royal Navy veterans and Royal Naval Association members to live well in and around their homes and community. It will be responsible for developing and expanding a befriending service and will lead on working closely with partnerships supporting the delivery, including internal staff, external partners and funding partners, offering to help develop programmes and services that support members and veterans to improve their wellbeing.
The role will develop the portfolio of work in the fields of telephone and group befriending support services, and projects aimed at combatting mental health, isolation and working with vulnerable adults to ensure that they are supported and connected.
The Welfare Programme Manager will be responsible for delivery of welfare programmes, assist in funding applications, development of member user pathways and service partnerships. The role will oversee the volunteer Welfare Officers and work closely with telephone triage and Knowledge and Insight to ensure ease of access to the service for people to self-referral and agencies to access on behalf of other. It is essential to understand the funding landscape relevant to this programme of work and service delivery requirements.
- Work with the CEO to develop a service in line with wider identified issues to support veterans.
- Identify methods and potential funding, to develop approaches to supporting people in the immediate delivery and restoration phase of Covid to live well.
- Working closely with the Royal Navy Royal Marines Charity (RNRMC) Volunteer Manager and service providers to ensure pathways are clear.
- Working closely with the RNA Communications Manager to communicate welfare support for members and Royal Navy veterans.
- Develop service governance including volunteer and service user pathways, protocols, safeguarding policy with relevant partners
- Help support a robust data collection and reporting on service impact.
- Lead on engaging internal and external stakeholders as part of a collaborative approach to identify new ways of supporting lonely and socially isolated adults and raising awareness and access to the service(s).
- Work proactively with key partners to ensure funding opportunities are maximised.
- In conjunction with the RNRMC volunteer co-ordinator, support the supervision and development of the volunteer workforce
- Provide support to evaluation work particularly in relation to sending out correspondence to funders where reporting is required.
- Maintain thorough records of all projects and keep project plans up-to-date.
- Experience of working within the charity sector
- Understanding of welfare and beneficiary need.
· Experience of responding to enquiries from people in need, by telephone and email
- Understanding and empathy with the aims of the Royal Naval Association
- Experience of supporting project work, including coordinating / managing projects. Meeting deadlines and prioritising workload
- Writing and Reporting – writing clearly and succinctly, in a well-structured and logical way
- Ability to set up and collate monitoring data to support the demonstration of impact.
- Understanding of charity finance or experience of working with budgets
- Specialist knowledge of developing service protocols, safeguarding and supporting vulnerable adults
- Adhering to Principles and Values – upholding ethics/values, demonstrating integrity and promoting and defending equal opportunities
- Proven IT skills including use of Microsoft Outlook, Word, and Excel. Demonstrate potential and willingness to learn other applications.
- A positive, willing and cheerful attitude and demeanour to ensure exceptional customer service is delivered.
- Experience of CRM Database use.
- Understanding of HM Forces and the Services environment.
- Deciding and Initiating Action – taking initiative, working under own direction and taking responsibility where appropriate
- Adapting and responding to change – demonstrating flexibility in adapting to changing circumstances, accepting new ideas
- Analysing – analysing data and information, making rational judgements and analyses
- Achieving personal work goals and objectives – accepting and tackling goals with enthusiasm and demonstrating a strong work ethic
- Learning and researching – rapidly learning new tasks and managing knowledge
Education & Qualifications
Education to at least 5 GCSEs (Grades A-C) or equivalent (including Maths and English).
Degree or equivalent qualification.
- Flexible and adaptable, able to juggle a range of different tasks to meet deadlines.
- Ability to remain positive and create a professional reputation for the RNA.
- Highly developed and effective interpersonal and communication skills.
- Proven ability to be accountable and use initiative.
- Ability to work both alone and as part of a team.
- A willingness to learn new skills and working systems.
- Exceptional organisational skills.
- Managing and storing electronic and paper documents in a well-ordered filing system, ensuring appropriate processes are in place to maintain secure record keeping and data protection.
- Ability to complete tasks within a structured work plan with minimal supervision and direction.
- Commitment to high quality service and efficiency in all aspects of the organisation’s operations.